Our orders are always customized according to the needs of our customers; hence, the procedure used to refund or replace an order does not apply to ready-to-sell products. This page gives an account of such instances.
Because your packaging is built to your artwork and size including material and finishing choices, it generally isn't eligible for return once you've approved your proof and production is underway. The exceptions are covered below.
It is important that you verify your shipment upon receipt and compare it with your approved proof, since identifying the issue at an early stage will allow us to solve it faster, but it has to be reported in accordance with the time frame specified below.
In case of receipt of defective or nonconforming orders, kindly notify us within [reporting window] after delivery with images to prove the defect. In the event that the defect is from our end, we will re-print the defective printouts free of charge.
We'll review your report and follow up with next steps, generally a reprint of the affected quantity.
Color discrepancy caused by the variation of your monitor to the printed output, carrier or other reasons beyond our control and any corrections that have been authorized by you during the proofing process do not qualify for a refund or re-print.
The refund is given within 3 to 5 business days from when we receive your return item(s).
In case of cancellation of an order before its entry into production, please refer to our Cancellation Policy. For information related to deposits or payments, please see the Payment Policy. In case of loss or damage to your shipment during transit, please see the Carrier Liability in our Shipping Policy.
Contact Pack Prestige if your order arrived damaged, incorrect or different from your approved proof.
Common questions about returns, defects and reprints.
